Last updated: 23/12/2025
This Shipping, Returns & Refund Policy applies to all purchases made through Manami Beauty & Aesthetic College (“Manami”, “we”, “our”, or “us”) via https://manamicollege.edu.my.
1. Shipping Policy
We offer shipping within Malaysia unless otherwise stated.
All orders are processed after successful payment confirmation.
- Estimated delivery times are provided for reference only
- Delivery timelines may vary depending on location, courier service, weather, or public holidays
- Manami Beauty & Aesthetic College is not responsible for delays caused by courier services
Customers are responsible for providing accurate and complete shipping information.
We will not be liable for delivery issues caused by incorrect or incomplete details.
2. Shipping Fees
Shipping fees, if applicable, will be calculated and displayed during checkout.
Shipping charges are non-refundable unless otherwise stated.
3. Order Confirmation & Tracking
Once your order is confirmed, you may receive a confirmation email or message.
Tracking details will be provided where available.
4. Returns Policy
We accept returns only under the conditions stated below.
All return requests must be submitted within the specified timeframe.
- Items must be unused, unopened, and in original packaging
- Items showing signs of use, damage, or tampering are not eligible for return
- Return requests must be made within [insert number] days of receiving the item
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
5. Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
- Opened or used products
- Digital products or downloadable materials
- Promotional or clearance items
- Gift cards or vouchers (if applicable)
6. Refund Policy
Refunds are subject to approval after inspection of returned items.
Approved refunds will be processed using the original payment method.
- Refund processing time may take 7–14 working days
- Shipping fees are non-refundable
- Refunds may be partial depending on item condition
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within
[insert number] days of delivery.
Please provide:
- Order number
- Clear photos of the item and packaging
- Description of the issue
We will review the case and advise on replacement or refund where applicable.
8. Exchanges
Exchanges are subject to product availability and approval.
If an exchange is not possible, a refund or alternative solution may be offered.
9. Changes to This Policy
Manami Beauty & Aesthetic College reserves the right to update or modify this policy
at any time without prior notice. Changes take effect immediately upon publication
on the website.
10. Contact Us
If you have any questions regarding shipping, returns, or refunds,
please contact us through the official communication channels listed on our website.
